FAQ

When will I receive my order?

Order Processing Time + Shipping

 

Please note orders placed after 10am EST will not be processed until the following day.

Free Ground shipping is available on orders over $250 and shipped within the US.  All others order are charged a $10 flat rate fee.  Orders are shipped via USPS (United States Postal Service) Monday through Friday, excluding holidays and weekends.

  • Processing time is 7 to 9 business days.
  • Ground Shipping- Delivery in 5 to 7 business days after processing.
  • 3 Day Select-Delivery in 3 business days after processing. ($29.95)
  • 2nd Day- Delivery in 2 business days after processing. ($42.95)
  • Next Day-Delivery in 1 business day after processing. ($80.95)

***Please note that expedited orders require one business day processing time and will not ship the same day the order was placed. Expedited orders placed on Friday or over the weekend will not ship until Monday.

How much is shipping?

Order Processing Time + Shipping

 

Please note orders placed after 10am EST will not be processed until the following day.

Free Ground shipping is available on orders over $250 and shipped within the US.  All others order are charged a $10 flat rate fee.  Orders are shipped via USPS (United States Postal Service) Monday through Friday, excluding holidays and weekends.

  • Processing time is 7 to 9 business days.
  • Ground Shipping- Delivery in 5 to 7 business days after processing.
  • 3 Day Select-Delivery in 3 business days after processing. ($29.95)
  • 2nd Day- Delivery in 2 business days after processing. ($42.95)
  • Next Day-Delivery in 1 business day after processing. ($80.95)

***Please note that expedited orders require one business day processing time and will not ship the same day the order was placed. Expedited orders placed on Friday or over the weekend will not ship until Monday.

What is the return policy?

Auntie Peaches Natural and Organic Herbal Apothecary offer quality, natural products. Natural products have a shorter shelf-life once opened than most products produced by our competitors. However, the benefit is a better, healthier and all natural product for our consumers. Due to the fragile nature of our products and to avoid possible contamination our general return policy is as follows:  All sales are final. No refunds. No returns.

EXCEPTION TO EXCHANGE POLICY

We accept EXCHANGES only for sealed products (i.e. supplements) with the same or higher value. Customers are advised to complete exchange requests within 7 days of original purchase date to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. The product must be returned to Auntie Peaches in the original condition (resell-able condition) as it was when purchased.

NOTE: Shipping charges are not refundable. And the customer is responsible for paying shipping on all returns.

All orders should be shipped to:

Auntie Peaches

1831 N. Pearl Street

Jacksonville, FL 32206

 

Please include Return Identification Code provided by company.

How long will 1 ounce of tea last?

1 ounce of Auntie Peaches tea typically lasts 7-9 days if taken 1 cup a day at 1 teaspoon to 8 ounces of water.

How do I make this tea?

Read the provided instructions, typically located on the right side of the printed label or on the front of the hand written label. Choose your favorite 'Teacup' or 'Teapot'Measure the recommended amount of herbs (i.e. one teaspoon, two teaspoons OR one tablespoon [measuring spoons]), provided on the label.  Bring 8oz (1 cup) of Spring Water to a rolling boilAllow your Spring Water to rest for 2 to 3 minutes (OR NOT), before adding herbs, and then allow herbs to steep for 15 to 20 minutes.  “Turn-up with Auntie Peaches We Drink Tea!”

Can I drink my tea cold?

We recommend you drink your tea hot or room temperature.  Drinking your tea hot or room temperature will assist your body with processing the tea more efficiently.

Can I add sugar to my tea?

Auntie Peaches teas are organic.  Please do not spoil the healing process by adding sugar.  We recommend you add honey or agave if you would like a little sweet with your tea.

Can I mix my teas?

Auntie Peaches teas are comprehensive, usually consisting of a number of herbs. We highly recommend that you do not mix your teas. Drink them individually and take them at least 2 to 4 hours apart.  Mixing your tea may cause unusual side-effects.  

Should I stop taking my medication(s)?

Auntie Peaches representatives are not medical doctors and we do not offer medical advice.  By law, we do not have the legal authority to tell you to stop taking your medication.  Please speak to your physician for medical advice.